Support chat for your website
A support desk without a separate helpdesk: messages from the site arrive in your Telegram group, each visitor gets their own topic, and anyone on the team can answer.
Why a topic per visitor
In a group without topics, several conversations turn into one stream where nobody can tell who asked what. A topic per visitor keeps every conversation whole: its history, its files and its replies stay together.
Anyone in the group can answer, and the visitor sees a single support voice rather than a queue of names.
What helps the team
- The whole history in one place — A returning visitor keeps the same topic, so the team reads what already happened instead of asking again.
- Quoting a phrase — The visitor can reply to a specific sentence, and the operator sees exactly which one.
- Voice turned into text — A voice message arrives as text, so nobody has to listen with the sound on in an open office.
- Read marks — When the visitor opens the chat and reads the answer, the operator sees a mark on their message in the topic.
Frequently asked questions
How many people can answer?
As many as are in your Telegram group. There is no per-seat charge and no separate accounts to create.
Can we answer from a computer?
Yes, from any Telegram client: desktop, web or phone.
What if the visitor leaves the site?
The message waits in the topic. The answer will be there when the person comes back, and the tab will tell them if it is still open.
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Add the chat to your website
Sign up with email or Telegram, set it up in the dashboard, paste one line of code. Free right now.