Website chat with Telegram

Why topics instead of one stream

When every message falls into one chat, an hour later nobody can tell who a reply is addressed to: three people's messages are interleaved. A topic per visitor solves that without any panel — Telegram itself shows the list of open conversations, and inside a topic it is clear what the talk is about.

A topic lives as long as the conversation: the person comes back a week later and their message arrives in the same topic where the previous exchange is. Whoever answers does not have to search for what was said last time.

How to connect the group

1. 1 Create a bot in BotFather The dashboard gives direct links into the Telegram app and shows exactly what to answer BotFather. The token you get goes into a field — it is stored encrypted and never handed back to the browser.
2. 2 Create a support group and turn on topics An ordinary Telegram group with topics enabled. The dashboard checks that they really are enabled.
3. 3 Make the bot an admin The bot needs the right to manage topics — without it there is no way to open a topic per visitor. The dashboard checks that right immediately and says what is missing.
4. 4 Check the connection On the last step the dashboard shows whether a message reached the group. Without that check the code on the site looks installed while the channel stays silent.

How operators answer

• A reply inside the topic — You write in the topic — the visitor sees the message in the chat window on the site.
• A mention on a new message — The bot mentions the operators so a new message does not get lost among work chats.
• Files both ways — A screenshot from the visitor arrives in the topic; your file or manual goes back into their chat.
• Anyone on the team answers — Whoever sees it first replies. There are no separate operator accounts to create.

Frequently asked questions