No fields, no captcha

Website feedback

A Contact us button that does not open a seven-field form but lets the person write straight away. The answer comes back into the same window.

Connect the chat How to install

Why people leave forms

A feedback form asks for a name, a phone number, an email and the question itself — before the person knows whether the answer will be any use. Add a captcha, add «we will get back to you within a day». For a short question that is too high a price.

A chat changes the order: first the question and the answer, contacts later if the conversation gets there. Fewer leads sit in the mailbox, more conversations actually happen.

What arrives together with the message

The visitor's name — If the person introduced themselves, the name is right in the topic title — no need to open the conversation to see who is writing.
The earlier exchange — If they wrote before, the conversation continues instead of starting over.
Files and screenshots — Attached right from the chat window.
Voice as text — What was dictated arrives transcribed.

When you still need a form

If the law or your process really requires a phone number and a data consent, keep the form on its own page and use the chat for the questions that come before the request. They do not compete: the form collects contacts, the chat removes the doubts that keep people from reaching the form.

Frequently asked questions

How is a feedback widget different from a form?

With a form the person sends a message into the void and waits for an email. In a chat they get the answer in the same window and can ask a follow-up right away.

Do I have to collect a data consent?

The chat asks the visitor for no contacts, so an ordinary conversation needs no questionnaire. If you ask for a phone number yourself, your own data rules apply.

Can I put the Contact us button somewhere else on the page?

The chat button sits in a corner of the screen; you pick its colour, icon and side in the dashboard. Opening the chat from your own button on the page is possible too — write to us and we will show how.

Where do the messages arrive?

In your Telegram group, a topic per visitor. WhatsApp and MAX are added on request.

Live chat for a website A chat widget for your site: the visitor writes in the window, the message arrives in your Telegram as a separate topic, and your reply comes back into the chat. Free during the open launch.Support chat A support channel on your site: the visitor writes in the chat window, your team answers from a Telegram group, and every visitor gets a separate topic.Installing the chat How to connect the chat widget: get the snippet in the dashboard, paste it before the closing body tag, check the domains and send yourself a test message.Free live chat WidgetChat is free during the open launch: no plans, no countdown and no feature switched off. What that means in practice and what happens when pricing appears.

Add the chat to your website

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