MAX messenger for business: a channel for customer messages
MAX is a Russian messenger where your customers already are. WidgetChat receives their messages the same way it receives the ones from your site: a conversation per person, and the reply goes back into the messenger.
Why a company needs a channel in MAX
A customer writes where it is convenient for them, not for the company. While those chats live on one employee's phone, there is no history, no cover during a holiday and no way to hand a conversation to a colleague: the person leaves and their conversations leave with them.
A connected channel moves those conversations into the shared flow. The reply is written from the same place as the replies to website visitors, and the correspondence stays with the company.
What you get
- A conversation per person — Messages from MAX are kept as separate conversations next to the rest: whoever answers sees the history, not just the last line.
- Read marker after the handover — A message is marked read only once it is taken into work. Otherwise the message would vanish silently: read for the customer, missing for you.
- Attachments — Photos and documents from the messenger arrive whole and stay in the conversation history.
- Nothing is lost on a failure — If the storage is unreachable, the message waits in a local queue and goes out once the connection is back — exactly once, with no duplicates.
A bot or a live answer
A messenger bot is usually built for one reason: so the person gets an answer now instead of in an hour. WidgetChat solves the same problem from the other side — the message reaches whoever answers instantly, with the history attached, and the reply takes the same seconds.
We do not build branching scripts: they look good on a diagram and badly in a conversation where the person asks for a human on the third attempt. If your case really needs auto-replies, write to us — that is done for a specific scenario.
How to connect it
- 1 Sign up An account is created by email or by signing in with Telegram, Yandex or VK — a minute of work.
- 2 Connect your website The widget and Telegram are set up by you in the dashboard: the install snippet is issued right away.
- 3 Ask us for the MAX channel We switch MAX on by hand: write in the chat on this site which account to connect, and we bind it to your workspace.
Connecting MAX yourself from the dashboard will come later — for now our team switches it on.
Frequently asked questions
What is MAX and why would a business use it?
MAX is a Russian messenger. For a company it is one more channel: the customer does not have to install another app, and the company does not have to keep the correspondence on an employee's personal phone.
Do I need a separate bot for MAX?
You do not need your own program: messages from MAX arrive in the shared flow together with the website and Telegram. We connect the channel on your request.
Will MAX and website messages get mixed up?
No. Every conversation is kept separately inside your workspace, and the history is kept whole.
What happens while the service is unreachable?
The message is written into a local queue and sent once the connection is back — exactly once. The read marker moves only after the message is taken into work.
How much does the MAX channel cost?
Nothing right now, like the rest of the service: it is an open launch and payments are not switched on.
Read next
Add the chat to your website
Sign up with email or Telegram, set it up in the dashboard, paste one line of code. Free right now.